Returns Policy
If for any reason you are unsatisfied with your purchase we will happily provide you with store credit (excluding shipping) within 10 days of receiving your product.
Please keep in mind to be eligible for us to accept your return, the below requirements must be met:
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The item is in brand new condition with it's original packaging (this includes ribbons, tags, and all)*
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The item has no marks or stains*
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The item is returned within 10 days of receiving your purchase
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The item was not purchased on sale
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PLEASE NOTE
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Once your return is received, please allow up to 5 business days processing time for our team to contact you via email
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We do not offer refunds for non-faulty items
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All return shipping costs are to be covered by the customer (except if the item is deemed faulty)
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If the item is deemed faulty it needs to be returned to us within 10 days. If it is not posted back within this time frame we cannot guarantee that you will receive a refund or credit note.
RETURNS
To start the process, please contact us at info@kumbiaheatpacks.com.au and include the following details:
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Full Name
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Order Number
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Reason for return
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Picture detailing the product fault
Once we have received this information we will issue reach out with the returns process.
SALE ITEMS
Sale items cannot be refunded. Please choose carefully.
*Please note we cannot apply discounts once orders are placed and orders cannot be cancelled once placed.
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